Order lookup
Track a direct order with your order number and email.
For products purchased directly on this site, use your order number and checkout email to see payment and shipment status. Amazon orders should continue to be tracked inside Amazon.
Direct-checkout orders only. Amazon marketplace orders remain under Amazon account tracking.
Before you search
- Where to find your order number. Check the confirmation email we sent right after checkout. The subject line includes the WN- number.
- What you'll see here. Payment status, shipment carrier + tracking number, and each milestone from placed to delivered.
- Bought on Amazon?. Amazon marketplace orders stay inside your Amazon account — track and return them there, not here.
Can't find your order number? Contact uswith the email you used at checkout and we'll look it up.
Need Amazon help?
Use Amazon tracking
Marketplace orders keep their own order and delivery flow inside Amazon.
Need direct support?
contact@winonela.com
If the lookup page cannot find your order, contact us and include the email used at checkout.
Contact support →Next step
Need shipping or support help?
If your direct order has missing scans, damage, or delivery issues, contact us and we can review the order manually.